- Are the designs on your blankets & throws printed onto the fabric, or are they woven into the fabric itself?
At CustomWovenBlankets.com, all our blankets and throws feature images that are woven into the fabric itself. There is no 'printing' process involved at all. The original digital image is converted into a weaving process which then creates the image within the warp & weft threads of the actual fabric. This process has many advantages, and some limitations.
The advantages are that the image can never be rubbed or washed off, and the color pigments in the fabric will almost never fade — provided it isn’t left outdoors under bright sun for a few years! The weaving process also produces an image that some customers say has the look and feel of a timeless tapestry. The cotton fibers create the image itself, instead of it being painted or printed onto the fabric, which is how many “photo blankets” are produced.
However, this process is not without its drawbacks. Color matching is limited, because the range of thread colors is limited. Therefore, woven blankets and throws can sometimes be more muted in color than the original image.
- Why is the white not “pure white” in the blankets?
As explained above, colors are created from available threads. It isn't possible to have only white threads running in both directions on the loom, so “pure white” in an image renders as slightly off-white in a woven blanket. See some of the closeup images of the White Tiger to see what we mean.
- Will the colors in the blanket be exactly the same as the colors in the photo I send you?
They won’t be a super-duper exact match, no. As explained above, our weavers are limited in the amount of colors they can produce simply because the number of threads is limited. In the vast majority of cases, a close match can be found.
- What material are your blankets made of?
All our blankets are woven with 100% all-natural pure cotton thread.
- What sizes of blankets/throws are available?
At the moment we are only able to offer our cozy throws in a 60 x 50 inch measurement, which is the most popular size for adults.
- How much is shipping and how do you ship your blankets?
USPS Priority Mail shipping is FREE on all orders headed to the lower 48 states; special rates apply for Alaska and Hawaii and will be calculated at checkout. A tracking number will be emailed to you once your goods are shipped.
At this time we are not shipping internationally unless by special request. Please contact us if you'd like to place an overseas order!
- How long does it take for me to get my blanket?
Production time is usually 3-7 business days plus shipping time of 2-4 business days (to the lower 48 States), so you should receive your blanket in about 9 business days or less from date of order. Rush shipping is not available at this time.
- Can you ship internationally?
Due to the generally high costs of international shipping (least expensive begins at $40 per blanket) we can only offer overseas delivery on a case-by-case basis. Please contact us if you're interested in placing an order!
- Where are you located?
We are a family business located inside the world famous Spruce Creek Fly-In aviation community in Florida, about 5 miles south of Daytona Beach. You’re welcome to call us from 9AM to 5PM EST at 1-386-320-6448.
- Why does my packing slip say it's from "Flying is Living"?
We did say that entrepreneurship runs in the family, right? ;) Custom Woven Blankets is part of our larger company called Flying is Living Inc, a registered Florida Corporation. Don't worry, it's still us!
- Do you offer any guarantee on your products?
Absolutely! We offer a 100% 30-day Money Back Guarantee for any manufacturing defect on any product we supply. If the return is a result of our error, we’ll even pay the return shipping costs. For non-defective products, our policy is as follows:
Standard Non-Personalized Items:
We offer a 30 day no-questions-asked return policy, and will refund 100% of your original purchase price excluding shipping. All we ask is that the item is in 'like new' condition and not stained or damaged in any way.
Please call our customer support line at 1-386-320-6448 for further assistance. We want you to be delighted with your order, and will do all we can to ensure that happens. However we cannot be held responsible for incorrect customization information input by a purchaser.
- What is your return policy?
If your product does not have a manufacturing defect but you still wish to return it, we offer a 100% 30-day money-back guarantee for non-personalized items, excluding shipping. All we ask is that the item should be returned in 'like new' condition and not stained or damaged in any way. See below for how to start a return claim.
For items such as blankets personalized with your family name or any other form of personalization, please use our contact form or call our customer support line at (USA) 386-320-6448 for further assistance. We want you to be satisfied with your order and will do all we can to ensure that happens. However we cannot be responsible for errors in the personalized information provided by the customer at the time of purchase, or for slight color variances as mentioned above.
Refund Payment Timeframe:
Refunds are typically paid out within 10 business days of our receipt of your returned goods, if not sooner.